152: Providing Fearless Feedback: Kelly Ross, PCC

As coaches, we know that providing feedback to our clients is essential in helping them reach both personal and professional goals. There are many tools that can be used in gathering that feedback, and we’re focusing on one of those terrific tools in today’s show.

Kelly Ross is a coach, learning and talent strategist, and facilitator with global experience. Her work centers around leadership development and talent management. Kelly received her coach certification from Hudson Institute, and she’s here to share how her work led her to partner with other coaches to create the book, Fearless Feedback: A Guide for Coaching Leaders to See Themselves More Clearly and Galvanize Growth. With this framework as our focus today, Kelly has provided a beautiful handout on stakeholder feedback, how we collect that data, what we do with it, how we deliver it, and what happens next. (See the link in Resources to access Kelly’s handout!)

Show Highlights:

  • How feedback became a focal point in Kelly’s work
  • What Kelly teaches leaders about the importance of feedback
  • The reality that many people haven’t gotten much feedback in the past
  • How stakeholder feedback can tell the difference between intention and perception
  • Kelly’s background with feedback and its power
  • The motivation and collaboration that became the book
  • Two foundational elements to be able to serve clients effectively: self-awareness and coaching presence
  • The 7-Step Framework of Fearless Feedback:
    • Identify the purpose of stakeholder input
    • Plan the stakeholder feedback engagement
    • Manage process and logistics
    • Structure and conduct interviews
    • Create the stakeholder feedback report
    • Conduct the leader debrief
    • Co-create the development plan
  • Kelly takes us for deep dives into Steps 1 and 7 as examples
  • Why you need to meet the client where they are

Resources:

Download the Stakeholder Feedback Framework

Find out more about Fearless Feedback: A Guide for Coaching Leaders to See Themselves More Clearly and Galvanize Growth and download free templates at:   Fearless Feedback Guide

Learn more about Kelly’s work with her clients to Be Real. Define Happy. Keep Your Rockstars. www.rossassociates.com

Fearless Feedback: A Guide for Coaching Leaders to See Themselves More Clearly and Galvanize Growth by Rebecca Glenn, Penny Handscomb, Amy Kosterlitz, Kathleen Marron, Kelly Ross, Lori Siegworth, and Timothy Signorelli

Follow Kelly on Twitter: @KellyLRoss